After I read more about Urban or one of his books, the more I want to quench my thirst for positive reinforcement. Urban really does take general knowledge and simple common sense notes and revives life into them. He truly makes you want to be a better person, see things in a different light and work towards improving relationships.
In this installment of his series, Urban reviews different ways we communication internally, with loved ones, with education and with strangers. Communication is our basis of civilization and words are a extremely strong tool of this.
It really makes you step back and realize we rarely acknowledge their power to uplift or put down, to inspire or discourage, to help or hurt. In this book there are various ways to step back, re-evaluate and move forward with improving how you communicate, how you review the way others communicate and work towards implementing these thoughts into others around you. From the smallest words to the largest ones, they all count.
“"We take communication for granted because we do it so frequently, but it's actually a complex process." --Joseph Sommerville, PhD
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