Career Search

Since I am faced with our economy issues for the 2nd time in the matter of a year, instead of it getting me down, I am taking this opportunity to figure out my CAREER. I no longer want a "job" to pay the bills. I know it may have to be something for short-term but I am committing to following-thru with finding my true passion.

I recently was told about a book to read in order to know what I should go after according to my personality and skills: Do What You Are : Discover the Perfect Career for You Through the Secrets of Personality Type. I ordered it and am looking forward to receiving it. I really want to hone in on my skills and find something out there that I am passionate about that will help me thrive professionally and personally.

I am constantly looking to improve myself and I can not wait to take this step with this book! I will let you know what I think.

Have you read this book or something like it? What are your thoughts on discovering your career that matches your personality and skills?

AirTran Follow-Up

As many of you know, I have been awaiting a response from AirTran on the letter I sent to them: AirTran Complaint Letter


I finally received a call last week addressing my concerns and frustrations. It was approximately a 40 min phone call with Krista Ferguson, AirTran Airways Customer Relations Specialist...the phone call was delightful. She immediately accepted all fault and extended sincere apologies. It was a great call and I am attaching her follow up email! Demanding good customer service truly does work and I believe AirTran will only improve from this experience.

Dear Ms. Burns,

Thank you for taking the time to speak with me this afternoon.

Again, on behalf of AirTran Airways, I extend my most sincere apology for the inconvenience and poor customer service you and Ms. Roman experienced during your recent travel. All of our crew members are instructed to professionally perform their responsibilities while providing the highest level of customer service. The behavior you have described is not the quality of service we strive to provide, nor is it the kind our valued customers deserve. Please be assured your concerns will be used to improve our future performance

To recap the details we discussed, you have a reservations credit under record which may be applied to any future AirTran Airways reservation within one year from the original date of booking. This credit will be transferable, and may be applied towards travel to any AirTran Airways destination. New travel will not have to be complete by the expiration date of the credit, only booked. Reservations credits may be redeemed by calling 1.800.AIRTRAN (1.800.247.8726) and reference the original confirmation code for travel. A Direct Booking Fee will be applied to any reservation confirmed through our call center.

As a gesture of good will, I have authorized complimentary round trip travel for each of you, valid for a period of one year from today, to any destination on our system. Travel is subject to blackout dates and capacity controls and International Departure Taxes are not included. Certificate travel is non transferable. This offer is in lieu of the previously issued travel discounts and one way travel offer.

Your continued support is important to us. We hope to have an opportunity in the future to better serve you and regain your confidence in our airline.

AirTran Airways is guided by our mission statement which can be found on the following page. The Customer Relations Department mission statement, in keeping with company standards, states that we are “Dedicated to providing fair resolutions to AirTran Airways' customer concerns with consistency, empathy, and efficiency-everyday.” Again, I regret our failure in this instance.

Please do not hesitate to contact me directly, should you need any further assistance with this or any other matter.


Krista Ferguson
AirTran Airways
Customer Relations Specialist, E-mail